Chris Ouko

ou***97@gmail.com

Work experience

Did clerical work, organizing files to ensure an effective filing system for ease of access, and to provide order in the organization.
Kept records of customer interaction and managed customer profiles which helped the business in making effective management decisions.
Resolved and escalated client concerns by giving them the relevant information and guiding them on how to remotely fix issues, and connected them to the relevant department for technical support, respectively.
Managed the company’s social media platforms, as well as emails to ensure clients were effectively engaged to address their concerns.
Conducted outbound sales calls to inform clients of new and existing products, thus ensuring they were well informed to purchase the company’s services.
Made follow-up calls to ensure clients received their services on time, and also to ensure they were adjusting well to the new products.
Assisted in after sales services to help clients set up their products such as laptops and phones, thus facilitating a smooth transition for them.

Work experience

Noted down the client’s concerns and questions before connecting them with the relevant
department to assist them further.
Acted in the capacity of a customer care representative, where I received customer calls
and placed customer service telephone calls, to help assist clients during the inquiry
process, as well as do follow-up services.
Did sales service on behalf of the company, making calls to notify clients of new products, as well as following up on sales leads to help close deals.
Provided clients with the necessary product and service information which helped to close sales by guiding clients on products relevant to their needs.
Did clerical work, taking in the client information and processing of their data for accountability purposes in the organization.

Work experience

Performed numerous administrative tasks as necessary, including scheduling meetings and travel, working with external vendors, interacting with visitors, and answering phone calls and emails from customers.
Processed accounting and administrative transactions in accordance to accounting/procurement policies.
Participated in on-the-job training with several different departments, including human resources, payroll, accounting, and executive support.
Helped plan and execute annual holiday parties, including organizing vendors, researching venues, and maintaining guest lists.
Helped create PowerPoint presentations asrequired by the department, thus facilitating communication between departments and across the workforce.