Skills

  • English
    10

Experience

BoB Mwaura

Work experience
  • KEY RESPONSIBILITIES
  • Strategic Planning
  • Created a vision for ICT within the organization, communicates it to employees and leads and motivate the team to achieve the vision.
  • Developed an ICT strategy which identified the future direction of the use of technology within the organization and management and operation of the IT system to drive efficiencies.
  • Researched options for future ICT development.
  • Provided advice to Senior Management Team and the Board on the application and use of ICT to provide excellent services working closely with the senior management team to overcome business challenges with the use of technology.
  • Identified solutions and opportunities to improve organizational performance.
  • Effectively and efficiently project managed the development and implementation of the Company’s ICT strategy and provide support for wider corporate strategies such as digital inclusion.
  • ICT Operations
  • Drove efficiency through the use of technology
  • Managed Sacco ICT infrastructure and ICT asset register
  • Supported users on ICT matters.
  • Maintain the on-going provision and continued improvement of day-to-day operational technology, systems and telecommunications services ensuring that the service is efficient, reliable, and cost effective.
  • Proactively identified risks and ensured any ICT related or that will impact on the ICT service provision are effectively managed and appropriate actions are taken to protect the Sacco’s operations by providing a suitable internally controlled environment, including disaster recovery and business continuity
  • Project Management
  • A champion of change, optimizing current IT solutions whilst promoting innovative solutions to operational challenges
  • Applied a structured methodology and lead change management activities. Prepared and implemented project plans to achieve the desired outcomes.
  • Controlled and managed the project resources and budget.
  • Supplier management
  • Monitoring of contracts for ICT services provided by third parties ensuring effective service delivery.
  • Managed the relationships with ICT contractors and suppliers
  • Leadership and Management
  • Acted as the senior technical manager and contribute to the development, implementation and review of the Sacco’s corporate strategies, annual project plans, policies, and procedures
  • Developed and maintained positive relationships with key partners and stakeholders.
  • Provided clear, succinct, and cogent reports as per the required deadlines for the Board, Committees, the Chief Executive, Management Teams, and key stakeholders.
  • Budget
  • Managed the IT annual budgets achieving Value for Money.
  • Prepared department budget for review and approval by the CEO.
  • Authorized the Department’s expenditure
  • Data protection
  • Ensured compliance with the ICT Policy and Procedure manual and any other relevant legislation on data security and integrity
  • Safeguard society’s information and data.
  • Customer Service
  • Maintained and developed good working relationships with both internal and external customers providing excellence in service delivery
  • Evaluated customer’s requirements, prepare, and present proposals, designs and deliver solutions to meet customer’s objectives.
  • Developed and maintained an ICT service which is driven by the needs of the company and is customer focused”.
  • Business Continuity Plan and Disaster Management
  • Developed and implemented the departmental (ICT) Business Continuity Plan in line with the organization BCP.

BoB Mwaura

Education
  • Database systems
  • Information security
  • Systems administration
  • Systems Development

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