Skills

  • Administration
  • Business Development
  • Customer service

Experience

Betty Amongin

Work experience
  • Ensure customer service procedures, Policies and professional ethical standards are maintained with strategies set in place.
  • Supervise and guide the service center team by ensuring the PBX phone is handled and answered in a well professional manner.
  • Provide guidance and mentorship to team members by promoting professional customer Service experience & strategies to retain customers.
  • Nurture client relationships through effective communication and offer tailored solutions to ensure all customer inquiries are well managed, resolved and closed in shortest period expected.
  • Analyze, control and maintain relevant clientele data in order to ensure financial objectives are achieved by preparing annual budget, scheduling expenditures and guiding the finance team on pricing matrix in the market competition.
  • Track the journey management plan of all client bookings and ensure good mechanically sound vehicles are allocated to maintain health and safety function across all clients.
  • Prepare performance monthly reports on customer service feedback related issues to the operations Director and top management team for decision making.
  • Develop and execute the department's strategic plans in alignment with customer service policies, procedures and well researched strategies.
  • Oversee sales and marketing teams, ensuring targets are met and customer relationships are maintained through service review meetings.
  • Foster cross-functional collaboration to enhance the quality of services offered to clients.
  • Identify potential clients through lead generation and prospecting activities.
  • Develop proposals, pricing strategies, and contract negotiation techniques.
  • Collaborate with other departments to ensure client needs are met and services are delivered as promised.
  • Meeting Targets for marketing and Sales objectives by forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions to the client’s challenges

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