About

Results-oriented Call Center Agent with experience in telecommunications and customer service, specializing in inbound and outbound calls, client onboarding, and product promotion. Skilled in providing accurate information, resolving customer inquiries, and achieving sales targets, while maintaining high levels of customer satisfaction and compliance with company standards. Adept at building rapport with clients, upselling services, and supporting organizational growth in fast-paced call center environments.

Skills

  • Clients Relationship Management (CRM)
  • B2B Relationship
  • Customer communications
  • Call center operations
  • English
  • Nyanja and Bemba

Reviews & Endorsements

Experience

CALL CENTER AGENT

  • Zambia
  • Clients Relationship Management (CRM)
  • B2B Relationship
  • Customer communications
  • Call center operations
  • English
  • Nyanja and Bemba
  • Village Banking Officer / Field Agent at   Village Bank  
  • February, 2022 - Present