About

I believe in hardwork and determination to achieve desired results. I'm a willing and fast learner ready to pick up any new skills that could make me more efficient. Self motivation keeps me going at the workplace even in conditions of minimal supervision. Currently I have 6 years work experience (2 in debt collection, 3 in business process audits and 1 in customer service). This is inclusive of 3 years working in call centres. This is what I believe to be my stronghold. My education background is in the areas of communication and accounting. I have a bachelors degree in Graphic Communication and Advertising. I am also a CPA finalist having passed all the exams. What I look for in a job is a chance to grow my career. I believe there are new experiences with each employer I work with. Helping an organisation to grow by meeting set targets is also something I enjoy and work towards at a workplace.

Skills

  • Accounting
    1
  • auditing
    3
  • Debt collection
    10
  • Call agent
    10
  • Computer Skills
    10
  • CRMS
    10
  • Digital skills
    10
  • Excel skills
    7
  • English
    10
  • Kiswahili
    10

Experience

Benson Nduhiu

Work experience
  • Team Leader, Collection at   Cashnow
  • Main responsibilities:
  • Supervising collection agents at the call centre
  • Coordination of team activities in the call centre
  • Developing call collection strategies
  • Achievements:
  • Rose from a Collection Agent to being Team Leader
  • Tasked with training new agents on collection

Benson Nduhiu

Work experience
  • Main responsibilities:
  • Doing stock counts for clients.
  • Asset tagging and listing.
  • Business process audits
  • Team leading
  • Main achievements:
  •  Rose from a Junior Consultant to a Team Leader
  •  Managed to lead teams in business process audits for major clients e.g. EABL

Benson Nduhiu

Work experience
  • January, 2016 - January, 2017
  • Fulltime
  • Call agent for Startimes Kenya.
  • Main responsibilities:
  • Picking customer calls and troubleshooting their complaints.
  • Making calls to customers in regards to their digital television accounts.
  • Telesales
  • Main achievements:
  • Recognized for number of hours sacrificed in working overtime
  • Managed to switch seamlessly from inbound to outbound calls departments

Benson Nduhiu

Education
  • Graphic design
  • Communication skills
  • Public relations
  • Information technology
  • Public speaking

Benson Nduhiu

Education
  • Financial Accounting
  • Audit and assurance
  • Taxation
  • Financial management
  • Governance and Ethics

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