About

I desire be part of an organization where I can provide quality solutions to complex business problems, as well as exploit my potential to the fulfillment of the organization’s goals.

Skills

  • Office management and HR management
    5
  • Customer Service and Support
    10
  • Data Entry
    8
  • Excellent communication and interpersonal skills
    10
  • Team leadership/Facilitation/Conflict resolution
    7
  • English and Kiswahili
    10

Experience

Beatrice Wambui

Work experience
  • Recruitment
  • Shortlisting and conducting interviews for credit analysts , IT, Accountants, credit admin etc
  • Shortlisting candidates for Managerial positions
  • Conducting Staff reference checks before extending the offer
  • Performance Management
  • Submitting performance feedback letters for managers on monthly basis
  • Compiling bonuses calculations for all staff
  • liaising with managers to handle under-performing staff and putting them under PIP
  • Ensuring all staff appraisal forms are submitted, Follow up with managers on staff under PIP
  • Compensation and Benefits
  • Preparing monthly payroll adjustment schedule and submitting to accountants.
  • Calculating staff final dues
  • Employer-Employee Relations
  • Handling staff indiscipline cases according to the laid down policies and procedures.
  • HR Policies
  • Assisting in formulation and implementation of HR policies

Beatrice Wambui

Work experience
  • Ensured credit policy of the company is adhered to when processing loans.
  • Processing loan application from quote stage to disbursement with keenness to accuracy of the provided information.
  • Responsible for the management of refund and settlement policy in liaison with head office.
  • Handling customer disputes and inquiries at the branch.
  • Responsible for ensuring proper maintenance, good housekeeping as well as safe custody of company property at the branch.
  • Custodian of petty cash which involves all office expenditures.
  • Responsible for training ISEs on mobile app loan application and keeping them up to date with any developments on the system.

Beatrice Wambui

Work experience
  • Handling inbound customer queries.
  • Contacting customers to discuss document requirements.
  • Handling customers who may have missed their appointments at the branch or with a field sales agent.
  • Convert deals from the quote stage to disbursement stage by preparing documents in preparation of client meetings.
  • Daily reporting of the pending and closed leads.
  • Any administrative support.
  • Managing field sales agents and branch Manager relationship
  • Lodging any customer problems on record so that sales agents and managers have a complete picture of customer interactions in the company.

Beatrice Wambui

Education
  • January, 2016 - December, 2016
  • Fulltime
  • Human Resource Management

Beatrice Wambui

Education
  • January, 2016 - December, 2016
  • Fulltime
  • Counseling

Beatrice Wambui

Work experience
  • Compiling and preparing monthly sales reports
  • Managing employee relations.
  • Training new staff members.
  • Managing bank transactions and reconciliation of daily sales and float
  • Developing, updating and maintaining customer’s database for our credit customers.
  • Taking monthly stock of the branch products and equipment.
  • Creating LPOs for the branch stock.
  • Receiving and creating GRNs for the delivered stock.
  • Ensuring all branch expenses had proper documentation.
  • Customer service including handling customer disputes and inquiries.
  • Staying abreast of competing markets and providing reports on market movement and penetration.

Beatrice Wambui

Work experience
  • December, 2012 - February, 2013
  • Fulltime
  • Maximum sale and promotion of the new products.
  • Ensured proper display of the products.
  • Kept records of sales made.
  • Daily stock taking of the products.

Beatrice Wambui

Education
  • Human Resource Management

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