Skills

  • Microsoft Office
  • Excel
  • Typing Skills
  • Customer service
  • Ms office
  • Accounting
  • Sales

Experience

Beatrice Wachia

Work experience
  • Replacement Component - handle all product replacement requests ensuring the client receives the correct item and the system is updated with the stock replacement movement.
  • Inventory Control - ensure all stock movements are updated and track that all stocks are in the right place, maintaining optimal level of stocks.
  • People Management - Lead and manage a team of 6 employees to ensure we perform optimally and achieve our business targets.
  • Retail Operations - providing support to retail outlets by managing stock to prevent stock outs and replacements for clients delivered timeously.
  • Demand Planning - analyse data on stocks and prepare forecasts to ensure sufficient stocks are maintained for swap stocks.
  • Training - training teams on stock management and relevant processes to be followed.
  • Customer service skills- Understanding exactly what customers require, problem-solving skills, confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations. motivational skills and an ability to supervise and lead a team of customer service assistants.

Related persons

Jake Ellis KuriaVideo and Audio Consultant at Nekencia Inc