About

Organized and dedicated administrative assistant with proven track record of providing exceptional service in a fast-paced environments,offering keen attention to detail and strong decision making skills to manage multiple concurrent tasks with a self motivated work ethic and ability to perfome independently or in a team.

Skills

  • Accounting
  • Administration
  • Customer service
  • Management
  • Retail
  • Sales

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Experience

Baleeka Michael Oxlade

Work experience
  • Enhanced office efficiency by streaming administrative processes and implementing organizational systems.
  • Delivered excellent customer through prompt response to clients’ inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing system.
  • Assisted in on boarding new employees, coordinating orientation schedules and providing them with training to ensure smooth integration into the team.

Baleeka Michael Oxlade

Work experience
  • February, 2018 - December, 2020
  • Fulltime
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed a strong working relationship with the staff, fostering positive working environment.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and development.
  • Boosted team morale by recognizing outstanding performance and celebrating team accomplishments.
  • Assisted in recruiting, hiring, interviewing and on boarding of new employees to maintain adequate staffing levels.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Supervised day to day operations to meet performance, quality and service expectations.

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