About

Dynamic and results-driven IT Network Engineer with 7+ years of expertise in optimizing network infrastructure, enhancing end-user adoption, and leading large-scale system implementations. Known for exceptional performance, strategic leadership, and hands-on experience in designing, deploying, and maintaining core network setups for ISPs and large institutions. Recently completed Full Stack Java Development training at Per Scholas, expanding technical acumen and problem-solving abilities. Ready to drive impactful network solutions that improve reliability, streamline operations, and empower organizations to scale efficiently

Skills

  • Administration
  • Customer service
  • Project Management
  • System administration
  • ICT
  • IT
  • English and Kiswahili

Experience

Baker Busulwa

Education
  • Computer Technical Support
  • Front End Web Development
  • Network Security (Cybersecurity)
  • Network Infrastructure (Wireless, Cisco, Windows)
  • Maker Studies / Internet of Things (IoT)
  • Cloud Technology

Baker Busulwa

Education
  • October, 2024 - January, 2025
  • Fulltime
  • Core Java/Object Oriented Programming, SQL, HTML, CSS, Git, Github, IntelliJ

Baker Busulwa

Education
  • Programming, Network security, Project Management, Cloud Computing,
  • Computer Networks, Risk Analysis,Internet of Things,Wireless Technology

Baker Busulwa

Education
  • February, 2024 - September, 2007
  • Fulltime
  • Database Development, Web Design, Software development, Cloud Computing, Computer Networks

Baker Busulwa

Work experience
  • Manage ICT infrastructure and security equipment installations, achieving 95% customer proficiency in daily incident and activity updates through consistent communication
  • Develop and implement security policies, procedures, and emergency training drills, enhancing overall safety and readiness among staff
  • Track and maintain company assets and SOP compliance to ensure operational standards, supporting guard performance to meet daily KPIs
  • Enhance service delivery and accountability by monitoring guard activities and ticketing through Silvertrack, providing real-time updates to clients
  • Conduct regular customer updates via email and phone, and prepare weekly management reports, ensuring alignment and responsiveness

Baker Busulwa

Work experience
  • January, 2015 - September, 2020
  • Fulltime
  • Managed complex network protocols (BGP, OSPF, Static, MPLS, RIP) and core routing/switching to maintain network reliability, resolving over 100+ support tickets monthly with 90% customer satisfaction
  • Manage ISP Network infrastructure, Conducted daily diagnostics, backups, and equipment health checks, leading network transmission upgrades (Core Routers,Switches,Servers ,GPON, XPON, FTTH, Microwave(p2p,p2mp,Wlan) to optimize performance.
  • Improved network health and response times by deploying monitoring tools (Nagios, PRTG) for real-time data, ensuring proactive issue identification
  • Utilized V-tiger and OS-ticketing systems to streamline issue resolution timelines, enhancing customer support for leased lines, internet connections, and network setup
  • Led network project management initiatives, including weekly performance reports, to align stakeholders on project progress and network status