About

A Customer Service and Revenue Protection professional with 4+ years' experience in Nigeria's power distribution sector, gained at Yola Electricity Distribution Company (YEDC). Skilled in billing and collections, energy-theft inspection, debt recovery, customer account management, and complaint resolution. With knowledge and experience in GIS for data capturing, data management, monitoring, and Interpretation — combining strong customer-facing skills with technical data accuracy. Known for integrity, attention to detail, and consistently meeting collection and service targets.

Skills

  • Business Development
  • Customer service
  • Data Science
  • Marketing
  • Procurement
  • Product management
  • Sales
  • ICT
  • GIS and RS Applications
    10
  • customer support represative
    10
  • Service Delivery Management
    10
  • Data entry and data management
    10
  • Data record management
    10
  • Data Management
    10
  • Microsoft Office
    10
  • Customer service call strategies
    10
  • Cash Flow Management
    10

Recommendations

Maryam Mshelia

 9/11/2026
10

"I am pleased to recommend Baba Mshelia as a responsible, hardworking, trustworthy, and dedicated individual. He is respectful, reliable, and committed to carrying out his responsibilities diligently.
Baba Mshelia demonstrates good interpersonal skills and works well with others. He is willing to learn, takes his duties seriously, and can be relied upon to handle responsibilities with honesty and professionalism.
I have confidence in his abilities and believe that he would be a valuable addition to any organization or team. I therefore recommend him without hesitation and wish him success in all his future endeavors."

Experience

Baba Mshelia

Work experience
  •  Data Capturing and Monitoring of all customers assigned to Distribution Transformers (DT).
  •  Carryout proper inspection to reduce energy theft and engage in debt recovery activities.
  •  Communicate with customers regarding accounts services, statements and balances.
  •  Drive cash collection activities in respect of energy billed.
  •  Inform customers of their overdue bills and attempt to collect payment to mitigate company losses.

Baba Mshelia

Work experience
  • Data capturing, storing and updating all forms of geographically referenced information on the database.
  •  Verifying accurate land information from land information system.
  •  Maintain an inventory of data collection and monitoring
  •  Support the implementation of research initiatives
  •  Land registration and processing of Certificate of Occupancy (C of O) of Lands.

Related persons

Abdulquddus Sanni
Chevron Nigeria
Maryam Mshelia
Amaben Uzoe
justin imhanfidon124Principal Scientific officer at National space research and development agency

Maryam Mshelia

 9/11/2026
10

"I am pleased to recommend Baba Mshelia as a responsible, hardworking, trustworthy, and dedicated individual. He is respectful, reliable, and committed to carrying out his responsibilities diligently.
Baba Mshelia demonstrates good interpersonal skills and works well with others. He is willing to learn, takes his duties seriously, and can be relied upon to handle responsibilities with honesty and professionalism.
I have confidence in his abilities and believe that he would be a valuable addition to any organization or team. I therefore recommend him without hesitation and wish him success in all his future endeavors."