Skills

  • Business Development
  • Customer service
  • Marketing
  • IT

Experience

Ayeni Oyinlola

Work experience
  • Researched weekly market trends and stayed current on customer preferences to better lead sales operations.
  • Gathered consumer and shopper data monthly to help identify opportunities to improve category sales through optimal assortment and shelving.
  • Worked closely with all sales personnel to assist with weekly routine sales and handle advanced issues.
  • Reviewed operational records and reports to inform sales strategy.
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

Ayeni Oyinlola

Work experience
  • September, 2019 - October, 2020
  • Fulltime
  • Assisted customers with product and service problems and inquiries via social media platforms.
  • Used email and affiliate marketing, social networking, and on-site placements to increase traffic from multiple sources.
  • Handled crisis communications with well-organized plans, excellent media relations and smooth approach to controlling narrative.

Ayeni Oyinlola

Work experience
  • January, 2015 - September, 2019
  • Parttime
  • Collaborated with internal teams to maintain, develop, and improve operational processes and procedures with the goal of improving Customer Satisfaction.
  • Maintained adequate coverage for the 24x7x365 Managed Services and maintained 100% compliance with Service Level Agreements and Customer Satisfaction.
  • Provided accurate reports on System availability, Monthly availability and Operational report, Service level agreements and uptime.

Ayeni Oyinlola

Work experience
  • December, 2013 - January, 2015
  • Parttime
  • Clarified customer issues and determined the root cause of problems to resolve complaints
  • Helped with product and service questions, suggesting other offerings to attract potential customers.
  • Placed and answered phone calls and listened to complaints, feedback, and feature requests for future improvement.
  • Met sales and revenue goals through cold-calling and customer rewards programs.
  • Completed calls and followed scripts to maintain good call control.

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