About

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.

Experience

Ayanshina Tunde Hammed

Work experience
  • Reconciling payments to ensure the accounting system reflects the correct transactions
  • General ledger reconciliations
  • Account reconciliations such as bank, inventory control, clearing, billings etc.
  • Issue receipts to customers on receipt of payments
  • Performing daily financial transactions such as verifying, calculating and posting accounts receivable data
  • Supporting the month-end process
  • Generating month-end reports
  • Skills and attributes:
  • The more common skills and attributes that are most needed for this role may include:
  • Experience reconciling accounting figures and financial records
  • Ability to identify errors
  • Appropriate handling of sensitive information
  • Ability to work to deadlines
  • High level of attention to detail
  • Excellent written and verbal communication skills
  • Strong client relationship management and customer service skills
  • Team player with the ability to work with multiple parties
  • Intermediate to advanced computer software skills, including Excel and Accounting packages

Ayanshina Tunde Hammed

Work experience
  • Handle customer complaints or enquiries via telephone, emails or text messages.
  • Exhibiting competent product Knowledge.
  • Promote good listening skills.
  • Manage length of calls.
  • Provide customers with needed information and support
  • Make outbound calls.
  • Receive inbound calls
  • Ensure that customers/callers are satisfied.
  • Gather information from customers.
  • Consistently ensure call(outbound/inbound) quality
  • Contributes to team effort by accomplishing related results as needed.
  • Utilize computer technology to handle high volume of calls
  • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
  • Adherence to call script and call centre policies.
  • Compile reports.

Ayanshina Tunde Hammed

Work experience
  • Evaluate credit worthiness of customers
  • Process loan applications and documentation
  • Interview applicants to determine their financial eligibility and feasibility
  • Determine all applicable rations and metrics and set up debt payment plans
  • Answer clients' questions and provide information
  • Justify decisions (approvals/rejections) and report on them
  • Complete loan contracts and counsel clients on policies and restrictions
  • Maintain an active knowledge base of all of the organization’s loan products and an understanding of the qualifications required of each applicant
  • Documents all customer conversations in loan origination software and timely follow up in CRM
  • Assess customer needs, explore all options and introduce different types of loans
  • Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
  • Build long term, trusting relationships with customers
  • Ensure customer satisfaction at highest possible level
  • Οperate in compliance with laws and regulations and adhere to lending compliance guidelines
  • Maintain a positive working relationship with internal departments and external contacts

Ayanshina Tunde Hammed

Work experience
  • Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
  • Operating scanners, scales, cash registers, and other electronics.
  • Balancing the cash register and generating reports for credit and debit sales.
  • Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
  • Processing refunds and exchanges, resolving complaints.
  • Bagging or wrapping purchases to ensure safe transport.
  • Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes.
  • Maintaining a clean workspace.

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