anthony ngatia

Data Analyst at Clarion Entreprises Limited

since February, 2022

an***tz@gmail.com

Data Science | Data Analysis

Work experience

Data Collection - I facilitate data collection from potential client markets to perform cleaning and analysis of the datasets, where I identify patterns and trends resulting in increased sales of real estate equipment by 30% in the last financial year. I perform collection, cleaning, and analysis of large datasets to identify trends and patterns, where I assisted the company migrate from paper-based to software-based collection techniques.
Predictive Modelling - I use Python Scripting language, to perform predictive modeling in identifying potential sales leads and improving customer retention, alongside preparing detailed reports and presentations to highlight the findings and recommendations for the company.
Data Visualization and Reporting - I develop and implement data visualization dashboards using Tableau to communicate insights to stakeholders effectively. I work in tandem with the marketing and communications teams to perform insight-based marketing.

Work experience

Proactive Monitoring – I proactively monitored the network management systems for network disruption events, which included creating, owning, and managing trouble tickets for successful incident resolution. I assisted in the reduction of unresolved open client tickets by 10%.
Client and Supplier Communication – I Interfaced with clients for service assurance and service delivery queries, which helped achieve high levels of client satisfaction. In addition, I Interfaced with suppliers to resolve incidents affecting clients while adhering to the Service Level Agreement standards.
Incident Management – I provided incident management support and assisted in resolving technical incidents at the first level. Moreover, I worked in tandem with second-level support to ensure client services were restored in the shortest time possible. Assisted with planned engineering works, including service impact analysis and client notification.
Reporting – I Actively ensured quality Customer Support and created ad hoc reports.

Work experience

Servicing and Maintenance – I Performed servicing and maintenance of HF and VHF equipment, used in aviation communication, where I also assisted with the maintenance of radar equipment (PSR and SSR) and its auxiliary equipment. Moreover, I Performed installation of electrical backup systems such as; Uninterruptible Power Supplies and Change over Switches.
Troubleshooting – I worked in tandem as a team to monitor and troubleshoot VSAT communication equipment, used for remote station communication. I performed troubleshooting and diagnosing software-related issues on flight planning systems using LINUX operating software. In addition, I performed troubleshooting of LAN and WAN connections used in aviation systems.
Flexible working schedule - I worked on day and night shifts to respond to system technicalities.

Work experience

Test and Monitoring – I conducted drive tests to monitor services such as Call Set-up Success Rate, Call Set-up Time and Call Drop Rate.
ERP - Generated invoices using the ICSM (Integrated Customs Management System) and integrated with the ERP (Enterprise Resource Planning) system. Issued type-acceptance, telecommunication, and postal compliance certificates to vendors and operators and updated them in the database. Moreover, I assisted with the renewal of annual compliance certificates to vendors and operators.
Compliance - Conducted compliance-check visits to customers for the licensed equipment and services.

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