About

I am a dedicated professional with experience in delivering exceptional customer service, I possess a breadth of knowledge and skills that will allow me to function effectively toward your company’s growth through this role. Throughout my career, I have always been professional and efficient in delivering my duties by creating seamless experiences for my customers, and by providing outstanding service and support to meet and surpass expectations. I am also result driven and an empathetic person who strives to deliver effective solutions when interacting with a customer. This has helped me manage customer communications effectively and improve customer satisfaction and retention. Here are some of my achievements to demonstrate my qualification for this position: 1. Identified and swiftly resolved customer-facing problems leading to a significant boost in customer satisfaction and retention. 2. Increased my clientele base by over 300% in a space of two months thereby surpassing my target and KPI. 3. Built sustainable relationships with customers through open and interactive communication 4. Meeting my target within fast-paced and deadline-driven environments.

Skills

  • Customer service
  • Finance
  • Customer support
    7
  • Customer retention
    7

Recommendations

Experience

3yOpen to new opportunities

Customer Support

  • Nigeria
Dear Sir/Ma’am
I would like to express my interest in any of the postions herein listed; Customer Service Representative, Customer succes associate, customer retention specialist or any customer interaction position available. As a professional with experience in delivering exceptional customer service, I possess a breadth of knowledge and skills that will allow me to function effectively... toward your company’s growth through this role.
Throughout my career, I have always been professional and efficient in delivering my duties by creating seamless experiences for my customers, and by providing outstanding service and support to meet and surpass expectations. I am also result driven and an empathetic person who strives to deliver effective solutions when interacting with a customer. This has helped me manage customer communications effectively and improve customer satisfaction and retention.
Here are some of my achievements to demonstrate my qualification for this position:
1. Identified and swiftly resolved customer-facing problems leading to a significant boost in customer satisfaction and retention.
2. Increased my clientele base by over 300% in a space of two months thereby surpassing my target and KPI.
3. Built sustainable relationships with customers through open and interactive communication
4. Meeting my target within fast-paced and deadline-driven environments.
I look foward to discussing my skills and experience further if interested.

Thank you. more
  • Customer service
  • Finance
  • Customer support
  • Customer retention
  • Sales and Account Manager at   FXGiants Nigeria  
  • January, 2022 - September, 2022
  • Business Manager/ Client Retention Specialist  at   Apex Forex Academy  
  • January, 2021 - January, 2022

  • Grace Uwe

    5
    3y

    Please if you find any remote customer service job opportunities, please link me up. You can connect with me via LinkedIn... https://www.linkedin.com/in/grace-uwe more