Skills

  • Banking
  • Business Development
  • Customer service
  • Office management
  • Procurement
  • Supply Chain

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Experience

Alexander Ebenezer

Work experience
  • Managing day to day enquiries of all customers.
  • Serving as Yobe state Stanbic pension desk Officer, I am in charge of pension
  • enquiries and I also handle the 25% Applications, Programme withdrawal and data
  • update.
  • Helping bank account holders resolve common issues relating to
  • prepaid/credit/debit cards, signatures mandate, cheque book, savings and loan.
  • Identifying potential client services concerns and facilitating proactive
  • intervention steps to meet these expectations.
  • Maintaining client records and all forms of documentation processes such as
  • bank verification number, National identification number, name change, date of birth
  • change and court orders.
  • Directing clients’ complaints or complex queries to relevant departments and
  • also recommending product improvements based on service feedback.
  • Providing clients with technical assistance on product and services such as
  • mobile/internet banking and clients’ USSD (unstructured supplementary service data)
  • code for easier banking.
  • Contacting vendors or carrier representatives to make arrangements or issue
  • instructions for shipping and delivery of materials.

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