About

Expert Sales and Marketing Specialist bringing years of expertise in sales and marketing and customer service. Effectively manages assignments and team members. Dedicated to self-development to provide expectation exceeding service.Detail-orientated, adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem solving skills, dedicated to company growth and improvements.

Skills

  • Good Communication Skills.
    10
  • Project Planning
    10
  • Leadership & Project Management
    10
  • Customer relationship building and retention
    10
  • Customer service
    10
  • English
    10
  • Swahili
    10

Experience

Bethwel Koskei

Work experience
  • August, 2018 - November, 2018
  • Fulltime
  •  Provided extensive knowledge to customers regarding product range, availability and price when requested.
  •  Continuously monitored sales performance to determine growth and
  • personal improvements required to meet company targets.
  •  Proactively cold-called leads to establish new relationships, promote
  • services and increase sales.
  •  Answered and dealt with 100 customer questions per day, regarding sales, customer orders and product queries.
  •  Processed customer transactions including payments, during phone
  • conversations.
  •  Maintained excellent customer satisfaction by offering friendly, helpful and informative customer support over the phone.
  •  Dealt with complex customer complaints professionally and politely,
  • providing smart solutions to maintain excellent customer service.
  •  Listening to the customers' needs to generate repeat sales.
  •  Gathering and documenting customer information, payment methods,
  • purchases, and reactions to products.
  •  Keeping up to date on all products and informing customers of new
  • products

Bethwel Koskei

Education
  • September, 2013 - August, 2017
  • Fulltime
  • Bachelor of Arts in Project Planning & Management.

Bethwel Koskei

Education
  • February, 2009 - December, 2012
  • Fulltime
  • KCSE