Skills

  • English
    8
  • Luganda
    5
  • Ateso
    9

Experience

Akiteng Grace

Work experience
  • I act as the primary point of contact for clients, addressing inquiries, resolving issues, and providing product or service information promptly and professionals.
  • Troubleshoot and resolve client concerns or complaints efficiently, ensuring a positive experience and maintaining client satisfaction.
  • Develop a deep understanding of the company’s products or services to effectively assist clients and provide accurate information and guidance.
  • Build and maintain strong relationships with clients, fostering trust and loyalty through excellent service and personalized attention to their needs.
  • Provide technical support and guidance to clients, assisting with software setup, troubleshooting, and resolving technical issues as needed.
  • Maintain detailed records of client interactions, inquiries, and resolutions in the company’s CRM system, ensuring accurate and up-to-date information for future reference.
  • Gather feedback from clients regarding their experiences, preferences, and suggestions for improvement and communicate this information to the relevant teams within the
  • company.

Akiteng Grace

Work experience
  • Support procurement officers in drafting procurement documents such as requests for proposals (RFPs), invitations to bid (ITBs), and requests for quotations (RFQs)
  • Research on potential suppliers, market trends, and pricing to assist in the evaluation of bids and proposals.
  • Assist in maintaining accurate and up-date procurement records, including contracts purchase orders and supplier information.
  • Communicate with vendors to obtain quotes, clarify specifications, and follow up on procurement-related matters.
  • Assist in evaluating bids and proposals based on criteria such as cost, quality, and compliance with procurement regulations and policies.
  • Participate in procurement meetings, take minutes, and provide administrative support as needed.
  • Assist in monitoring procurement processes to ensure compliance with relevant laws, regulations, and internal policies.
  • Assist in the disposal of obsolete or surplus assets, including inventory management, valuation, and disposal methods.
  • Take advantage of opportunities for learning and professional development, including training sessions, workshops and mentorship from experienced procurement professionals.
  • Perform additional tasks and assignments as directed by supervisors to support the efficient
  • operation of the procurement and disposal unit.

Akiteng Grace

Education
  • I was awarded a second class upper degree (honors)

Akiteng Grace

Work experience
  • Greet guests, answer phone calls, and provide information about hotel services and amenities
  • Assist guests with booking accommodations, managing reservations, and ensuring accurate room assignments.
  • Provide administrative assistance to various department, including handling correspondence, filling, and data entry.
  • Assist with processing payments, issuing invoices, and maintaining accurate financial records.
  • Address guest inquiries, concerns, and complaints promptly and professionally to ensure guest satisfaction.
  • Maintain inventory of office and guest supplies, ensuring adequate stock levels and ordering supplies as needed.
  • Assist in scheduling appointments, meetings, and events for hotel staff and management.
  • Provide support for hotel events, conferences, and meetings by coordinating logistics and assisting with setup and breakdown.
  • Monitor hotel premises for safety and security issues, report any incidents or concerns, and assist with emergency procedures as needed.
  • Maintain accurate records of guest information, reservations, and transactions, ensuring confidentiality and compliance with privacy regulations.
  • Assist staff and guests with basic troubleshooting of technology equipment such as computers, printers, and Wi-Fi connections.
  • Work closely with other departments, including housekeeping, maintenance, and food and beverage, to ensure smooth operations and guest satisfaction.
  • Identify opportunities for process improvements and efficiency enhancements within the administrative functions of the hotel.
  • Stay updated on hotel policies, procedures, and services and participate in training programs enhance skills and knowledge.

Akiteng Grace

Education
  • Awarded Uganda Advanced Certificate of Education

Akiteng Grace

Education
  • February, 2014 - November, 2017
  • Fulltime
  • Awarded Uganda Certificate of Education

Related persons

ALBERT LAWRANCEDirector of Publications, Electronic and Print Media at Embassy Of God Ministries
Amorut Amos
Musoba David
Emma Adoki
oluka jamesAdministration, Business Development, Data Science