About

Dynamic and detail-oriented IT Associate, Front-End Clerk, and Office Administrator with a proven track record of optimizing business operations, enhancing customer experiences, and streamlining IT and front desk operations. Skilled in front-end technologies, administrative management,clearing and forwarding in logistics and transport management and technical support, ensuring seamless workflow and efficiency. Adept at troubleshooting IT issues, managing office processes, and delivering top-tier customer service. Known for excellent problem-solving abilities, adaptability, and a results-driven approach to supporting both technical and administrative functions.

Skills

  • Customer service
    9
  • Microsoft Office
    9
  • Office management
  • Typing skills ..data entry
    10
  • Excellent communication and interpersonal skills
  • Computer literacy both Excell and word office
    10
  • Computer hardware and software Support.
    9
  • Good Customer Service Skills
    9
  • System administration
  • Money handling and managemant
    10
  • English and Kiswahili

Experience

Favour Adrean

Work experience
  • Customer Service Excellence: A deep-seated commitment to providing exceptional customer experiences, characterized by politeness, attentiveness to detail, and a focus on ensuring customer satisfaction.
  • Logistics and Transport Management: Expertise in coordinating and managing transport for a diverse clientele, including individuals, groups, and businesses. This includes tailoring solutions to meet specific travel needs.
  • Safety & Risk Management: In-depth knowledge and implementation of rigorous safety protocols, including the use of GPS tracking for real-time monitoring and driver training.
  • Logistical Planning & Route Management: Expertise in arranging and executing transport plans efficiently and effortlessly for clients.

Favour Adrean

Work experience
  • Managed ICT inventory, handled software licenses effectively, developed expertise in hardware and software updates and maintenance.
  • Mastered installation, configuration, and management of IT systems and networking systems for smooth operations.
  • Conducted tests to evaluate functionality, security, and performance of workstations and devices.

Favour Adrean

Education
  • November, 2020 - August, 2022
  • Fulltime
  • "I pursued a Diploma in Information Technology, where I gained comprehensive knowledge and practical skills in various IT domains. The program covered key areas such as computer hardware and software, networking, database management, and programming. I also learned about troubleshooting technical issues, implementing IT solutions, and supporting systems to ensure efficiency and reliability.
  • Additionally, the diploma emphasized practical applications, which allowed me to develop hands-on experience with tools and technologies essential for IT operations. This foundation has equipped me to effectively contribute to both technical and administrative aspects of IT in a professional setting."

Favour Adrean

Education
  • February, 2016 - November, 2019
  • Fulltime