About

I am looking new job which is related with my professional background.I have strong foundation in international relations and diplomacy.

Skills

  • Leadership experience; I thrive in situations whe
    10
  • English
    10

Experience

Abdissa Dorana

Education
  • Keeping the school law and doing all legal orders from the university .

Abdissa Dorana

Work experience
  • Key Responsibilities:
  • 1. Providing Support:
  • Responding to customer inquiries via phone, email, chat, or in-person.
  • Offering guidance on product or service usage.
  • Troubleshooting issues and providing solutions to problems.
  • Handling complaints and finding ways to resolve them.
  • 2. Customer Communication:
  • Listening carefully to customers to understand their concerns or needs.
  • Communicating information clearly and effectively to customers.
  • Providing feedback to customers about the status of their issues or inquiries.
  • Maintaining a positive and professional tone in all interactions.
  • 3. Product/Service Knowledge:
  • Having a deep understanding of the products or services your company offers.
  • Keeping up to date with new product features, policies, or any changes that may affect customers.
  • Being able to explain features, benefits, and troubleshooting steps to customers.
  • 4. Issue Resolution:
  • Identifying issues or patterns in customer complaints and bringing them to management’s attention.
  • Resolving issues quickly and efficiently while maintaining customer satisfaction.
  • Escalating complex issues to the appropriate department when necessary.
  • 5. Customer Satisfaction:
  • Ensuring that customers leave the interaction feeling satisfied and valued.
  • Following up with customers to ensure their issues were fully resolved.
  • Measuring customer satisfaction using surveys or feedback forms.
  • 6. Record Keeping:
  • Documenting customer interactions, issues, and resolutions accurately in the company's database or CRM system.
  • Keeping detailed records of customer feedback and suggestions.
  • 7. Collaboration:
  • Working with other departments, such as sales or technical support, to resolve customer issues or provide better service.
  • Sharing customer feedback with the relevant teams to help improve products and services.
  • Managing returns, exchanges, or refunds in accordance with company policies.
  • Ensuring that the process is smooth for the customer and meets company guidelines.
  • 8. Proactive Customer Engagement:
  • Reaching out to customers to inform them about new products, services, or promotions.
  • Offering additional services or upselling, where appropriate, while focusing on customer needs.
  • Key Achievements:
  • 1. High Customer Satisfaction Scores (CSAT):
  • Achieving or exceeding target satisfaction ratings, such as high CSAT scores or Net Promoter Scores (NPS).
  • Contributing to a positive brand reputation by maintaining consistently high service standards.
  • 2. Problem Solving and Efficiency:
  • Resolving complex issues or challenging customer interactions effectively, leading to positive customer feedback.
  • Reducing resolution time for customer inquiries by streamlining processes or using effective troubleshooting techniques.
  • 3. Improved Customer Retention:
  • Successfully retaining customers who might otherwise have been dissatisfied or decided to leave.
  • Building rapport with customers, turning them into loyal advocates for the company.
  • 4. Upselling or Cross-Selling Success:
  • Successfully identifying customer needs and recommending relevant products or services, leading to increased sales or conversions.
  • 5. Recognition or Awards:
  • Earning employee recognition, awards, or being nominated as "Employee of the Month" due to excellent customer service performance.
  • Receiving positive feedback from customers, leading to recognition from managers or supervisors.

Abdissa Dorana

Education
  • Working all assignments and keeping the regulations of university and schools.

Related persons