Alexandra Rokkos

Operations Coordinator at Edgewood Health Network

since September, 2024

al***os@gmail.com

Work experience

Responsible for a variety of administrative tasks to support operations on-site.
o Answered telephone inquiries, directing calls through internal switchboard, and retrieved messages.
o Conducted program-related announcements via the overhead paging system.
o Liaison to visitor affairs ensuring procedures as followed, monitored compliance to policies.
o Addressed client concerns by coordinating with appropriate staff through email or two-way radios.
Assisted with intake coordination by arranging bed arrangements using Kipu to accommodate client needs.
o Prepared and distributed bed management email to necessary teams detailing arrivals, relocations, and discharges.
o Updated client files in Kipu upon arrival, completed documentation and detailed notes.
Scheduled and managed appointments for the Wellness Centre.

Work experience

Organized and led 4 community engagement events, promoting tenant relations and collaboration across portfolio.
o Developed a cost breakdown from vendors and assembled 200+ children’s loot bags.
o Assisted in creating event signs, flyers, and posters to promote community partnerships events to tenants.
o Supported by completing smaller operational tasks.
Coordinated an initiative across 70+ sites, delivering tailored community and tenant resource packages.

Work experience

Conducted interRAI care assessments to monitor ongoing eligibility for home care services, ensuring accurate documentation and timely case management using AlayaCare; coded assessments within 3-day viability window.
Supported clients through counseling techniques, prioritized client self-determination while meeting program goals.
Organized and led weekly programming for 15+ seniors, collected feedback support funding proposals.

Work experience

Brought new ideas to Peel Community Housing Corporation: Community Partnership Project helped foster engagement among tenants across the portfolio.
Conducted various research projects.
o Created a resource guide specifically for older adults living across Peel Living communities.
Produced a system to organize, log and sort files for legal purposes.
o Filled over 300+ maintenance sheets.
Assisted with digital marketing.
o Constructed a newsletter that captured yearly achievements and community partnerships amongst Peel Living
o Designed event signages, flyers, posters, and postcards to promote community partnership events among tenants.

Work experience

Responsible for scheduling Ontario Works clients to complete necessary review appointments.
o In charge of 10+ case worker’s appointment bookings.
o Completed detailed notes to update client file.
o Provided Customer Service to clients over the phone, letters and through (S.A.M.S) messaging portal My Benefits
 Expert level in Social Assistance Management Systems (S.A.M.S).
Organized 8,000 over-payment files for record-keeping purposes.