A credit control officer is responsible for managing a company's accounts receivable by assessing the creditworthiness of new and existing customers, monitoring outstanding invoices, chasing overdue payments, resolving billing discrepancies, and maintaining accurate records of customer payment history, essentially ensuring timely debt collection while maintaining positive customer relationships.

Responsibilities

Creditworthiness evaluation: 


Assessing the financial stability of potential customers to determine appropriate credit limits. 


Invoice generation and monitoring: 


Sending invoices to customers and tracking their payment status.


Debt collection: 


Contacting customers with overdue payments to remind them of their outstanding balance and negotiate payment plans


Dispute resolution: 


Investigating and resolving billing discrepancies or customer complaints regarding invoices


Payment tracking: 


Maintaining detailed records of customer payment history and outstanding debts 


Customer communication: 


Building and maintaining relationships with customers while enforcing payment obligations


Reporting: 


Providing management with regular updates on accounts receivable status and potential credit risks 


Requirements


Bachelor’s degree in accounting or Banking and Finance
1-3 years of experience 
Knowledge and competency in accounting principles. 
Strong analytical skills. 
Excellent communication skills. 
Negotiation skills. 
Attention to detail. 
Computer literacy.