Job Summary


 As our client gear up for our summer launch, they are seeking an experienced Operations Consultant to help design and implement the systems that will power our service operations.


Job Overview


The Operations Consultant will play a critical role in laying the operational foundation of the company.
You will be responsible for developing and implementing key systems, processes, and workflows across our core service categories.
You will also help onboard service partners, facilitate client bookings, and streamline communication between the concierge team and vendors.


Key Responsibilities


Design end-to-end SOPs for bookings, client requests, vendor coordination, and payment workflows.
Develop and manage templates for itinerary building, vendor briefing, and client confirmations.
Assist in setting up a bookings management tool (Google Workspace, Notion, or Airtable).
Coordinate logistics and communication across different service categories.
Support the Founder with operational planning and execution, especially during launch.
Recommend tools, platforms, and systems for long-term scalability.


Requirements


3+ years experience in operations, hospitality, event management, or a concierge role.
Excellent project management and organizational skills.
Confident using Google Suite, Notion, or other workflow tools.
Must be resourceful, discreet, and solutions-oriented.
A high degree of professionalism and a customer-first mindset.