Description

To intimate and finalize claims and live our values, while providing excellent customer service to both internal and external clients. 
You will be working for a company that is over 100 years old with strong values which are customer centric.

Key Performance Areas:
Receive claim and prepare documentation

Receive, investigate and intimate all claims daily, differentiate between new claims and other correspondence
Determine status of policy and whether the deceased enjoys cover, verify and adjust policy details where necessary
Investigate premium, policy and claim history
Open and process claims according to claims procedure, and refer fully completed claims to underwriter
Request additional information from Branch and Client by way of phoning, sending e-mail or fax or sms or 702 Letter
Complete all claims within twenty-four hours
Investigate complaints received and report back to all stakeholders

Receive and complete daily correspondence

Receive daily loose correspondence, match with file and refer to underwriter
Receive diary letters daily, match to file and send original to client
Send all claim related correspondence for scanning

Handle complex enquiries from clients, branches and other departments

Attend to all written and verbal enquiries from clients, branches and other departments
Compile claim quotations on the system

Cheque requests

Compile cheque requisitions and write backs
Receive cheques from finance department and send out with necessary letters
Attend to all cheque stop payments or reversals within 3 days of receipt
Process ex gratia payments on the day of receipt

Compile statistics and perform ad hoc duties

Compile daily statistics of finalized claims
Perform ad hoc duties as requested by supervisor / Management

Accident Benefit

Process accident benefit
Request for outstanding requirements
Send to underwriter when documents are received

Requirements

Matric
2 - 3 Years' experience in Life insurance / dealing with death Claims