Responsibilities
Under the leadership of the Portfolio Manager and Chief Operations Officer, the Program Assistant will be directly responsible for managing relationships with CATI & CAPI Teams for end-to-end quality data collection and facilitating new relationships with potential CATI & CAPI Teams.
Their responsibilities will include, but are not limited to:

Overall project implementation, training & support of CATI & CAPI Teams (engagement with other departments) to ensure projects are running at the required standards and pace.
Daily oversight of the projects assigned to you (performance management, quota management and quality controls) & adherence to GeoPoll standards.
Issue resolution and management with data collection teams on the ground.
Coordinate with internal teams to establish project work plans and timelines for projects, prepare samples and executes deliverable submissions for client projects.
In close collaboration with the Director and/or Portfolio Manager, ensure the success of the program management team in meeting contractual and program requirements.
Organize program documents and manage enumerator trainings so that each adheres to GeoPoll standards and protocols to ensure all enumerators are trained per project prior to starting full data collection.
Support the portfolio team with project adherence to the data quality standards across the different stages of delivery as assigned by the Portfolio Manager/Director of Operations.
Manage enumeration teams to maintain full retention of the trained team throughout data collection and ensure at least 5 percent of all calls made by enumerators are graded and reviewed through audio recordings, direct listening or conducting callbacks.
Escalate to the Portfolio team and the Portfolio Manager issues and risks that come up for a project in the portfolio so that these can be addressed in a timely manner
Support the portfolio team with managing vendor project financials to ensure maximum accrual and help track account payables for active portfolio.
Manage sample frames, prepare samples and monitor sample performance of individual vendor projects.

Requirements:

2+ years’ experience in survey design and project implementation
2+ years’ experience in basic data prep practices (cleaning raw data, analyzing frequencies, building pivot tables, etc.)
1+ years’ experience managing direct reports.
Extremely self-motivated and highly organized
Strong verbal and written communication skills
Ability to take initiative and develop other team members
Ability to exercise good judgment and discretion in confidential matters
Enjoys a fun, dynamic and challenging work environment within a start-up culture
Advanced experience with Microsoft Word, PowerPoint and Excel.