Job Brief
 
We are seeking a knowledgeable and customer-oriented Automotive Customer Service Representative to support our clients in the automobile sector. The ideal candidate will provide exceptional service, handle inquiries about vehicles and services, and ensure customer satisfaction in all interactions.
Job Responsibilities/Description

 Respond to customer inquiries about vehicles, parts, and services via phone, email, and in person
 Provide trustworthy feedback and after-sales support through cross-selling.
Coordinate with the service department to ensure the timely resolution of customer issues
Build sustainable relationships and trust with new and existing customers through open and interactive communication
 Meet personal/customer service team sales targets and call and message handling quotas
Handle customer complaints, and provide appropriate solutions and alternatives within the time limits
Keep records of customer interactions, process customer accounts, and file documents
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Good verbal communication by following guidelines and policies
Manage large amounts of incoming phone calls, messages and mail

Job Requirements

HND/BSC in any field
2-3years experience in Customer Care proven customer support experience or experience as a Customer Care Officer
Contact potential clients through cold calls and emails
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Good verbal communication
Follow communication guidelines and policies

*Salary 60- 80k