GA Uganda is a fully owned subsidiary of GA Insurance Limited, an insurance Group with Head Offices in Nairobi Kenya. The GA Brand has existed in East Africa in various forms over the past 80 years. The Group is very successful and is ranked 6th in the Kenya Market. Last year the GWP of the general insurance was US$ 78 Million. The GA brand is now truly East African having set foot in Uganda. The Tanzania operations were established six years.

Pre-authorization of scheduled and non-scheduled admissions to ensure
validity, legitimacy of admission, and advice on cover
Liaise with physicians to obtain client medical reports to ensure they are getting optimal, quality care at most
Negotiate professional fees for each admission to ensure clients are receiving cost effective care within the scope of their cover
Discount negotiations with the doctors on procedure charges and consultation
Manage the 24-hour helpline and ensure client enquiries are sorted to satisfaction and assist with medical emergencies
Visit all admitted clients as part of company PR and to ensure the clients are getting appropriate satisfactory services
Attend to preauthorization email requests promptly
Co-ordination of inter-hospital transfers, medical evacuation, step down care, home care and nursing, care upgrade as when required as per clinical assessment
Be the first contact to service providers on disputes from client’s complaints about GA Insurance
Audit existing providers to ensure that protocol is adhered to (if not adhered to, make recommendation on next action-suspend/terminate/warning.)
Train providers on GA protocols to maintain standards
Maintain Service Providers contacts and undated
Maintain report on Service Providers visits and issues
Maintain relationship with existing/new/potential Service Providers
Renegotiation of terms with existing Service Providers within set GA insurance guidelines; make recommendations for changing terms outside the job’s