Dear Vendor Partners,

We kindly request that you refrain from posting any of Hexaware's job openings on LinkedIn, as doing so may be perceived as competition. Additionally, we ask that there be no use of hashtags, mentions of Hexaware, or references to its customers on any online platforms. Your cooperation in maintaining this confidentiality and professionalism is greatly appreciated. 

Expectations on Submission Process from Vendor Partners:


- Profile Submission:  Submit the candidate's profile to the recruiter and ensure to CC the respective lead and the Profile Submissions DL.

- Resume Upload:  Upload the candidate's resume in the ORC system and Tag to the respective roles.



Follow-Up Requests:


- The lead will handle any follow-up requests.

- Avoid any offline communication with the recruiters.



Thank you for your understanding and support.Position: Beam Monitoring Analyst

Location: Plano TX- (5 Days onsite & 24x7 Rotational) 

Shift: Rotational (Shift 1 (8 AM – 5 PM), Shift 2 (4 PM – 1 AM), Shift 3 (12 AM – 9 AM)) also on weekend based upon Roaster

Duties and Responsibilities:

 

Key Responsibilities:Application Support (L2 Operations):• Provide Level 2 technical and functional support for enterprise financial and business applications presently used by Client• Investigate and resolve incidents escalated from L1 support, ensuring SLA adherence.• Perform in-depth analysis of recurring issues and drive permanent fixes in coordination with development and infrastructure teams.• Monitor critical batch jobs, integrations, and system interfaces (e.g., Control-M, Autosys, Mainframe).• Perform system health checks and validate end-to-end workflows after releases, patches, or upgrades.

Incident & Problem Management:• Log, track, and manage tickets through ITSM tools (ServiceNow,  Jira Service Management).• Conduct root cause analysis (RCA) for incidents and document resolutions for the knowledge base.• Collaborate with vendors or L3 application teams for bug resolution and change implementation.

• Knowledge Base Article to update and Review created by L3 or application development teams for resolution of the incident/.

Change & Release Management:• Participate in change review boards (CAB) and validate deployments in test/UAT environments.• Support regression and user acceptance testing (UAT) for releases, patches, and updates.• Maintain detailed change documentation and ensure compliance with audit standards.

 

Business & Process Support:•  Support month-end, quarter-end, and year-end close cycles with application monitoring and validation.• Provide Tools usage information to Application support level L3 as and when required.

Monitoring & Reporting:• Proactively monitor key business processes, interfaces, and scheduled jobs to prevent service disruptions.• Generate daily/weekly status reports and track open issues, RCA status, and improvement actions.• Contribute to continuous improvement by identifying automation or process optimization opportunities.

Technical Proficiency:

• Enterprise Monitoring Tools: Dynatrace, Elastic Search Service.• Job Scheduling Tools: Control-M, Autosys Level 2 Knowledge.• ITSM Tools: ServiceNow, Remedy, Jira Service Desk.• Query Skills: SQL Query Understanding.• Cloud/Integration Exposure: AWS, or middleware systems.

• Log Search and Reporting : Kibana Logs, Splunk Query Understanding/Dashboards to Trace root the application Logs

•  Must Supported on Unix Servers command line execution 

Soft Skills:• Strong analytical and problem-solving skills with a detail-oriented mindset.• Excellent verbal and written communication for business and technical discussions.• Ability to manage time efficiently and perform under pressure during financial close cycles.• Team player with strong collaboration and customer engagement skills.• Flexible to work in 24x7 or rotational shifts, depending on business criticality.
 Equal Opportunities Employer:

Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.

Find out more at Hexaware.com.