Principle Accountabilities


To manage queues by constantly monitoring customers wait time so as to ensure timely customer service.
To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention
To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.
To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers
To avail product Brochure/Marketing materials and stationery for the customers by constantly replenishing the banking hall in order to ensure adequate products information to the customers.


Key Competencies and Skills

Technical competencies:


Communication Skills
IT Skills
Product knowledge


General competencies:


Interpersonal skills
Team Player
Listening skills
Empathetic
Emotional Control
Professional


Minimum Qualifications, Knowledge and Experience


Education: Bachelors Degree
Experience: Over one (1) year’s banking experience