Identify and assess the Quality Assurance and Internal Controls risks associated with the organization’s current and proposed future business activities, including new products, new business relationships and any extension of operations or network on an international level.
Identify and maintain an inventory of processing guidelines, laws and regulations required to support operational processes.
Assess the appropriateness of internal policies, procedures and guideline, ensure a follow-up of any identified deficiencies, make recommendations for amendments, where necessary, and supervise the implementation of corrective measure to mitigate the identified deficiencies.
Monitor compliance with internal policies, procedures and guidelines by performing regular and comprehensive quality assurance assessment and testing; report the results on a regular basis and promptly where deemed necessary to executive management and, if necessary, the Board of Directors;
Centralize all information on Quality Assurance related issues (ex: breach of
regulation, non-respect of procedures, conflict of interest)
Establish and / or supervise appropriate quality assurance checks and internal controls.
Implement risk/quality assurance monitoring tools/maps including activities, triggers, probability and actions.
Spearhead the implementation of quality assurance and internal controls and ensure that these are adhered to at all
Accountable for risk mitigation within the Reconciliations unit by keeping abreast with the regulatory and partner requirements.
Co-ordinate and manage new product initiatives to ensure adherence to Policies, procedures, Mandatory requirements and customer experience standards.
Audit and Compliance: in liaison with audit departments to ensure policies and procedures are adhered to.
Risk management: Reviewing processes within reconciliations to identify risks and opportunities to streamline operations, improve service and minimize losses.
Implement reconciliations Service Level Agreement (SLA)/ Turn-Around Time (TAT) Maintaining an up-to-date risk register, conduct Key Control Self-Assessments (KCSA) through continuous monitoring of service commitments both internally and externally
Provide leadership, motivation, and development to reconciliations staff.
Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth while inspiring others thus nurturing positive employee morale and embracing our mission, vision, and core values.
Drive competency development through continuous learning, certifications, role-based learning, and job enrichment to drive high performance
Establishing clear KPIs, proactively evaluating individual and departmental performance against initial forecasts and targets and making adjustments as needed to achieve targets.
Effective leadership, capacity building and team development – output, Succession plan, High staff productivity and motivation, effective staff deployment and training, cost optimization, efficiency, and effectiveness in execution of tasks.