Responsibilities


Responds to customer complaints.
Evaluates and resolves customer’s problem.
Installation of machine.
Troubleshoot and proffer solution to customer equipment
Train customer personnel on machine operation.
Repairs, tests, and maintains machine.
Monitors performance of the machine.
Provides customers with regular reports and feedback on their service requests.
Develops and maintains relations with customers.
Reports common complaints of customers to top management in order to address the situation for future reference.
Marketing and sales of contract services to potential and existing customers on the phone, by email, and in person. 
Offers feedback on product development, features, and functions.