Principle Accountabilities


Define and communicate a clear vision and strategy for the Process Digitization.
Align tribe initiatives with the organization’s digital transformation and innovation goals.
Develop a roadmap for process digitization, prioritizing key areas with the greatest impact.
Lead the digitization and automation of core business processes to enhance efficiency and customer satisfaction.
Implement data-driven decision-making to optimize processes and reduce operational bottlenecks.
Ensure seamless integration of digital solutions with existing systems and platforms.
Collaborate with internal teams, technology partners, and third-party vendors to optimize channel performance.
Establish and manage strategic partnerships that enhance distribution and service delivery.
Align business channel strategies with key stakeholders, including other business team in the group, credit, risk & compliance, technology and marketing.
Lead and develop a high-performing team, including scrum masters and product owners.
Foster a culture of innovation, collaboration, and agile execution.
Provide coaching, mentorship, and training to enhance team capabilities and drive performance excellence.


Key Competencies and Skills


Proven track record of leading agile teams and delivering successful digital solutions.
Strong knowledge of process automation tools, digital platforms, and emerging technologies.
Experience in leading multi-disciplinary teams, including Product Owners and Scrum Masters.
Demonstrated ability to strategize and execute large-scale digital transformation initiatives. 


Minimum Qualifications, Knowledge and Experience

Experience, Academic & Professional Qualifications


Bachelor’s degree in Business, IT, Computer Science, or a related field (Master’s degree preferred).
10+ years of experience in digital transformation, process optimization, or product management.
Expertise in Agile frameworks (Scrum, Kanban),Lean methodologies and design thinking.