Description
About Us
Cerium Networks is a leading technology solutions integrator and Managed Services Provider. We connect businesses to their potential. We specialize in advanced cybersecurity, robust communications and networking, and unified communications and collaboration tools. Our services also include contact center management, scalable data platforms for analytics and AI, and 24/7 IT support. With a consultative approach and deep technical expertise, we deliver and support advanced technology solutions to drive innovation and excellence in IT services. Join us to be part of a team committed to excellence. 

What You’ll Do
The Sales Support Associate provides essential support to our sales team, ensuring smooth sales operations and superior customer satisfaction. This role involves administrative and clerical tasks, including processing sales orders, responding to client inquiries, and maintaining accurate CRM data. The Sales Support Associate is crucial to the efficiency and effectiveness of the sales team but does not engage in direct selling.
- Sales Order Processing: Handle clerical tasks such as processing sales orders promptly and accurately.
- CRM Management: Support Account Executives with CRM data entry, workflow management, and task follow-ups with clients, vendors, and other departments.
- Quotation Coordination: Prepare and coordinate quotations, collect supporting documentation, and ensure precise configurations and pricing.
- Order Management: Process regular and rush orders, review pending orders and customer requests to ensure client satisfaction.
- Database Maintenance: Maintain the CRM database to ensure accurate records and up-to-date order statuses.
- Client Communication: Provide order status updates and follow through on orders until the client has received their product. This includes tracking orders, communicating with internal teams, and documenting status updates.
- Expedition Coordination: Coordinate and expedite shipment dates to meet critical customer deadlines.
- Administrative Support: Assist the sales team with various administrative duties to ensure smooth operations.
- Customer Service: Answer telephone calls and return calls promptly to ensure customer satisfaction.

Requirements

What We’re Looking for

Required
- High school diploma or equivalent. 
- 1-3 years’ experience working in client-facing role.
- Strong phone presence: confident, articulate communicator who can engage professionally and effectively with clients and colleagues over the phone.
- Ability to understand and navigate complex processes.
- Comfortable making outbound and receiving inbound calls from customers and prospects.
- Proficiency in Microsoft Excel, with the ability to create, manipulate, and interpret spreadsheets accurately.
- Well-organized, adaptable, and capable of managing multiple priorities and tight deadlines.
- Excellent professional verbal and written communication skills.
- Detail-oriented with strong critical thinking and problem-solving abilities.

Preferred
- Bachelor’s degree in business or a related field preferred.
- Experience working in a business-to-business environment. 
- Experience supporting sales teams in order processing, quoting, or coordinating with vendors.
- Experience in technology or professional service industries. 
- Familiarity with Salesforce or similar CRM platforms.

Compensation:
- $50,000-$55,000 per year.
- Actual compensation may vary based on factors such as location, experience, and performance.

Benefits:
- Medical Insurance with PPO and HDHP plan options
- Dental and Vision Insurance
- 401(k) with matching contributions
- 15 days of PTO and 9 paid holidays
- Wellness program
- Employee Assistance Program

Join our Team: 
Are you a dedicated, detail-oriented professional with a passion for sales? Join our dynamic team and play a key role in driving our success. This is an excellent opportunity for someone who thrives in a fast-paced environment and is eager to grow into an Account Executive role. If you're ready to support a high-performing sales team and take the next step in your career, we encourage you to apply!