Job Description

We are looking for a motivated and enthusiastic Customer Service Specialist to join our team! You will be responsible for Improving overall customer satisfaction by providing support, resolving customer complaints, and leaving a positive and top-quality customer experience.

Responsibilities

Promptly respond to customer queries via email and social media channels.
Resolving customer complaints, and suggesting solutions for common problems
Immediately escalate serious complaints or issues that you are not equipped to deal with.
Liaise with colleagues or managers to find the best solutions to customers’ issues.
Identifying common problems and escalating them to management, along with possible suggestions for improvement.
Reviewing customer accounts and transactions while resolving issues
Communicating with customers in-person, through email or chat, over the phone, or on social media
Receiving orders, calculating charges, and processing payments
Monitoring customer satisfaction levels
Maintaining a polite, helpful, and professional manner at all times.
Familiarize yourself with new products and services as they are introduced.
Preparing documents and reports, to update the customer database

Requirements

Bachelor’s Degree in Business, Communications, or a related field may be advantageous.
2 years of cognate experience in customer service
Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, may be required.
The ability to respond appropriately under pressure.
Sound judgment and excellent problem-solving skills.
A positive attitude and the ability to build relationships with clients.
The flexibility to work irregular hours, when required.