Alphonse Maganga is an experienced aviation professional who previously served as a Duty Service Supervisor at Kenya Airways (KQ). During his tenure, he was responsible for overseeing daily passenger service operations, coordinating airport teams, ensuring smooth flight departures and arrivals, and maintaining high standards of customer service and operational efficiency. He is recognized for his leadership, problem solving abilities, commitment to safety, and dedication to delivering excellent customer experiences in the fast-paced aviation industry.