Manage the existing mortgage portfolio to ensure retention and portfolio quality.
Draft and implement the consumer mortgage book growth strategy across the Bank.
Drive sales, portfolio growth, risk management, capacity building, stakeholder management, and reporting in alignment with the Bank’s strategy and vision/mission.
Monitor market trends and gather information to identify potential areas for new mortgage product development and improvement of existing ones.
Manage key stakeholders such as developers, real estate associations, and regulators.
Provide regular feedback on product requirements for local markets, including specifications, functionality, pricing, and translation needs.
Prepare and execute product launches and campaigns to keep the Bank ahead in achieving strategic objectives.
Champion capacity building across the Bank for mortgage products designed for individual consumers.
Assess customer needs and requirements for defined segments and target topologies to meet compliance standards.
Ensure adherence to Service Standards for both borrowing and non-borrowing customers.
Drive innovations in the consumer mortgage space to give the Bank a competitive edge.
Perform other duties as assigned.