Job Specifications (Applicants shall have)

Either a MSc. in Computer Science or Information Systems or Electrical Engineering or equivalent qualification from a recognized University plus five (5) years experience at the level of Senior ICT Officer Grade 8/9/10 (DEF) OR a BSc in any of the above areas plus seven (7) years experience at the level of Senior ICT Officer Grade 8/9/10 (DEF). In addition, must have three (3) years experience in service management in a corporate environment and at least one (1) year’s team management experience.
Possess the following: technical skills in System Administration on diverse platforms, effective communication and good interpersonal skills and good systems diagnostic skills.

Duties and responsibilities:

To provide leadership in development, implementation, enforcement of ICT Policies and review of the User Support Policies and standards.
To design procedures and systems for user support and maintenance activities
To participate in the preparation of budgets and procurement of computer hardware, software, services and related facilities.
To provide users with consultancy in ICT matters including providing technical representations in ICT related meetings and committees.
To manage and supervise ICT projects, resources and services and provide users with liaison interface to the ICT Directorate resources
To provide support to users on MIS systems and ensure availability.
To facilitate, coordinate and carry out all ICT related trainings
To ensure all faculties websites content is uploaded and regularly updated
To communicate relevant User Support and Maintenance information to users
To manage, coordinate and support all online events within the faculty support clusters
To perform any other duties assigned by the Director, ICT