Responsibilities

Manages recovery of overdue loan.
Contacting customers daily/weekly and informing them of their overdue loans.
Following up with customers daily/weekly on previous payment redemption date
Advising customers on the best payment options and negotiating suitable payment plans.
Thoroughly understands assigned portfolio and product.
Responding to customer queries and escalating accordingly.
Maintaining accurate, up-to-date customer account information.
Reporting accurate customers feedback daily/weekly.

Requirements

Minimum of OND / HND / B.Sc qualification with 0 - 2 years work experience.
Previous experience in tele-collections or Customer Service will be an added advantage
Strong Written, Communication and Negotiation Skills.
Agile, Teachable and willing to learn
Ability to collaborate with a team in a fast-paced environment.
Attention to detail and strong Listening skills
Persuasive, sales / marketing and analytical skills will bean added advantage.
Must have Android Phone.

Salary

N50,000 - N75,000 / month.