About the Opportunity

The Business Development Manager will ensure that our Mombasa office meets and exceeds expectations for high-quality business support services to entrepreneurs across the Coast. Specifically, the Business Services Manager will have the following core responsibilities:

Responsibilities

TEAM LEADERSHIP & BRANCH ADMINISTRATION (20% TIME): 

Develop a clear vision for the program as well as a clear and effective strategy for program implementation and evaluation
Serve on the Inkomoko Management Team, providing strategic direction and leadership for Mombasa’s growth
Create and sustain a work environment of mutual respect where team members strive to achieve excellence
Develop the capacity of the team, deepen understanding of their roles, and assist with career development through coaching, mentorships and other tools available to them
Promote accountability, communicate expectations and provide constructive feedback via performance reviews
Work with Director of Client Services and the Kenya MD to plan and manage the budget, staffing, and other resource needs to deliver program outcomes
Work with Inkomoko Kenya Finance team to manage client payments, and local expenses
Other duties to support organizational culture and leadership

CLIENT SERVICES MANAGEMENT (60% TIME)

Supervise the team of Client Services staff to deliver business development advisory services to entrepreneurs
Implement Inkomoko’s model of interactive training, assessment, and consulting process with clients
Increase staff capacity by designing and leading technical training sessions for business advisory team and clients through trainings, workshops, and other events
Review client business assessments and provide recommendations for improvement
Provide expert advice; help clients to navigate challenges and make sound business decisions
Modify existing products and services to meet the demand of Mombasa clients and so that they align with Inkomoko strategy – this includes developing a market-system approach to client services. 
Work closely with clients to develop and articulate a business growth plan that demonstrates impact, growth, and long-term financial sustainability.
Stay up-to-date with entrepreneurship trends across Kenya and East Africa, connecting our entrepreneurs to new insights in tourism strategies and other government initiatives
Provide practical strategic advisory and assistance to help clients harness opportunities, structure their business more effectively, and drive growth.
Advise clients on investment needs and connect them to financial services preferably to our loans portfolio team
Ensure that all partner/donor deliverables are met while creating the desired impact for Inkomoko clients
Keep track on reporting requirements and draft reports 

CLIENT SALES, MARKETING, and EXTERNAL RELATIONS (20% TIME)

Maintain perfect understanding of Inkomoko Kenya service offers to be able to explain the right package to clients, after understanding their business needs
Identify and tap into market opportunities that would be beneficial for Inkomoko Kenya clients, when time allows.
Partner with the Client Relationship & Partnerships Manager to sell services to clients
Find, develop, and negotiate proposals/budgets with institutional clients to leverage our core services
Support external communications, working with the Communications staff to provide case studies and other materials to promote the Inkomoko brand and marketing of our services
Coordinate with MEL team to identify trends and issues for clients and how we can respond
Produce reports for donors and partners, featuring insights and learnings from the Mombasa office experience
Support Inkomoko  fundraising efforts, working with the Fundraising team to lead proposals for the Mombasa office. 

Minimum Qualifications

The ideal candidate will fulfill the following requirements:

Deep understanding of Mombasa economy and connections to Mombasa’s business leaders
Proven leadership experience building effective and highly communicative teams
Budget management and project management experience with a diverse set of stakeholders
Experience in consulting, lending/investment, and business advisory to entrepreneurs in East Africa 
Fluent in Coastal Swahili
Bachelor’s Degree preferably in business, accounting, etc.
7+ years of work experience in relevant field