Job Description

Customer Experience support: Assist in enhancing Customer Experience & Ensuring Compliance with Regulatory Requirements. 
Keep an evidence file up to date to substantiate adherence to the various Treating Customers Fairly (TCF) principles for auditing purposes
Customer Data: Ensure that customer data is received on time and accurate. Review reports on problems identified. Assist with:
Coordinating with internal and external stakeholders to retrieve outstanding client mandates.
Ensuring all data is accurately updated and compliant with regulatory standards.
Providing regular progress reports and updates to management.
Re-mandating clients where mandates cannot be found | Statistics: Collection and consolidation of weekly, monthly and quarterly statistics. Compile MIS reports for Manco.
Provide additional support in the operations of Customer Experience, and any other related matters

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)