To ensure the availability of all MIS applications, user support and training, system maintenance and support, Help Desk management, the documentation and implementation of Information and data related policies and providing the technical lead in IT Applications projects.  The role is also responsible for installing, upgrading, maintaining, repairing, and supporting server and desktop hardware, Networks, Emails, Channels, Operating Systems, and data centre operations.

Ensure that all MIS and Applications in use by the Bank keep pace with technological innovations and developments as a way of protecting investment in technology.
Ensuring that security and IT controls are maintained and adhered to across all Bank MIS and Applications to prevent financial losses.
Ensure proper and accurate setup of fees and charges income across all bank products is maintained on Core Banking to avoid income leakage.