Job Description

The role’s central goal is to provide our clients with outstanding customer service and support via our online services.

Responsibilities

Interact with customers and other stakeholders via the company’s social media accounts
Respond promptly to customer inquiries/ direct messages/ Direct Message correspondence on social media platforms: Instagram, whatsapp, facebook and Linkedin.
Acknowledge and resolve customer complaints and issues.
Log and process orders from social media for processing on Sales software
Propose new ways/Strategy to improve customer’s experience and provide feedback on the efficiency of the customer service process.
Perform other duties as assigned 

Requirements

A minimum of 2 years of proven experience in a similar role in an ecommerce company.
Sales/Marketing experience
Superb written and verbal communication skills.
Excellent organizational and multi-tasking abilities.
Strong knowledge of MS Office programs.
Prepferably, Candidates who stays within or close to Lekki.