Minimum Requirements

Qualifications & Experience: Bachelor's degree in business, computer information systems, or a related field.
At least 4 years’ experience in a services desk unit.
Some experience in a volume driven processing centre environment will be an advantage
Must have working knowledge of service desk operations to fulfil the respective roles or assist as and when required

Primary Duties

Customer query handling
Issue resolution
Change request processing
Follows and complies with defined processes for the environment
Identifies and escalates requests and exceptions where necessary
Communicate policies to the client with regards to support
Allocates all logged service requests to the correct support group/person.

Knowledge

Good organizationalskills
Integrity & Honesty
Interpersonal skills
Computer Literate (Outlook, Internet, MS Office - Word, Excel, PowerPoint)