Job Description

Manage incoming messages and inquiries
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call-handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
Keep records of customer interactions, process customer accounts
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Listen to customer concerns and complaints with the goal of identifying the causes of the problem
Select appropriate responses to customer issues and work quickly to resolve them
Refer advanced cases to management for resolution, providing background information as necessary

Job Requirements & Skills

Bachelor's Degree
2 years of experience and above
Call center or customer service experience preferred
Flexibility to work different shifts (including evenings, weekends, or holidays)
Willingness to participate in training before hire and on-the job
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Strong analytical skills
Able to give and receive constructive criticism.
Excellent listening skills and an empathetic voice and manner
Dedication to customer satisfaction
Basic knowledge of computer software and office systems
Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
Familiarity with all of the services offered by the company.