Responsibilities

Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Contribute to team effort by accomplishing related results as needed
Ensure customer satisfaction and provide professional customer support.
Act as the company's Janitor.

Qualifications and Experience Required

OND / B.Sc. in any of the disciplines such as (Marketing, Business Administration).
3 years of Relationship Management experience.
Strong grasp of Microsoft Office (Excel, Word etc.)
Excellent interpersonal and communication skills demonstrated with mastery in written communication and presentations;
Ability to multi-task and work closely with individuals from a broad variety of backgrounds