Description:
We are hiring a customer service representative to manage customer queries and complaints.They well responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.

Responsibilities:
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Handles client complaints.
• Files documents.
• Maintains schedules.
• Providing introductory information to new customers.
• Plans business travels.
• Ensuring that customers are satisfied with products or services.
• Refills office supplies.
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Communicating with customers through various channels.
• Receives deliveries.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.

Requirements:

• Ability to stay calm when customers are stressed or upset.
• Planning and organizing abilities
• Exceptional interpersonal skills
• Ability to work with different groups of people
• Multitasking abilities
• Efficient time management skills
• Comfortable using computers.
• Experience working with customer support.