Minimum Requirements:


Working knowledge of computer systems, hardware, and networking
Strong troubleshooting, diagnostic, and communication skills
Ability to manage time effectively and prioritize multiple tasks
A customer-oriented attitude with a proactive, team-focused mindset
Relevant IT certification (e.g. CompTIA A+, Network+, or Microsoft Certified IT Professional) preferred
Previous experience in a technical support or helpdesk role is an advantage


Key Areas of Responsibility:


Provide first-line technical support for hardware, software, and network-related issues
Install, configure, test, and upgrade computer systems and software
Deliver guidance and training to users on IT tools and new technologies
Troubleshoot and resolve issues, escalating complex problems when necessary
Ensure the security and privacy of IT systems and data
Manage and resolve support tickets within agreed Service Level Agreements (SLAs)
Maintain detailed logs of repairs, fixes, and maintenance activities
Monitor IT inventory, place equipment orders, and log asset allocations
Support procurement processes and liaise with suppliers for warranty claims
Assist in planning and executing system upgrades and routine maintenance
Provide backup support for helpdesk operations during busy or absent periods
Collaborate with team members on IT projects and general support tasks
Take ownership of user issues from identification through to resolution