Job Description


As an Assistant Engineer, you will report to a Software Engineer and assist in developing, testing, and maintaining digital health systems. You will ensure compliance with system requirements, troubleshoot technical issues, and contribute to system improvements.
Your role includes supporting technical design, quality assurance, and documentation of system processes. Strong technical problem-solving skills and attention to detail are essential.


Key Responsibilities


Supporting the Preparation, submission and approval of technical designs, architecture, system requirements to meet overall project goals;
Supporting the Implementation of quality control measures to ensure project deliverables meet the required standards;
ensuring Quality of Product/Services Design work produced by respective team, enforcing design standards, accessibility, and best Practices;
Undertaking System testing for every System and submit report to the technical lead for approval;
Developing and roll out a process that embeds ideation, prototyping and validation aspects of a System/Service Design Process;
Developing roll out and own Cluster-wide Metrics focused on user experience.
Identifying, monitoring, diagnosing, administering and resolving routine technical issues in software development;
Conducting detailed troubleshooting using appropriate tools and techniques to resolve issues;
Documenting and escalating unresolved technical issues to the appropriating level for advanced support if necessary;
Handling complex technical issues escalated from initial troubleshooting that require deeper expertise;
Utilizing specialized tools to identify and resolve advanced issues, minimizing downtime and ensuring minimal disruption to users;
Providing clear, professional communication to end-users regarding the status of their issues, including regular updates on progress and resolutions;
Creating and maintaining documentation of technical issues, resolutions, and processes for the knowledge base; and
Preparing regular and ad hoc reports on technical support activities, issues resolved, and incident trends, providing insights to management for decision- making.  


Required qualifications, Skills and Experience


Diploma in computer science, Information Technology, Digital Health, Health Informatics, electrical and electronics engineering telecommunication engineering or equivalent qualifications from a recognized institution;
Experience in using data and analytical abilities to help solve problems and make decisions;
Strong stakeholder and strategic partners acquisition skills;
High professional and ethical standards;
Proven expertise in technical issues involving software development, and networking.