JOB DESCRIPTION
• Listen and interact with clients to identify and provide solutions effective for meeting their needs • Respond and manage multiple inbound calls from customers • Build and establish positive trust relationship with clients in order to ensure continued client patronage and satisfaction • Provide clients with information on company products and services in order to address their inquiries • Collaborate with the customer service manager to ensure proper implementation of customer service policies and procedures • Reach out to customers through phone calls and emails to inform them of deals/promotions as well as obtain feedback • Utilize computer systems in maintaining record of customer calls and account information • Collect important customer information such as phone number and address when processing payment • Address client enquiries regarding warranty agreements and conditions of sale • Escalate complex customer issues to customer service supervisors or managers for effective resolution • Maintain an up-to-date knowledge of company products and services so as to effectively respond to client inquiries
QUALIFICATION AND EXPERIENCE
• 1+ years of experience • Excellent communication and interpersonal skills. • Strong problem-solving and conflict resolution skills. • Ability to work independently and as part of a team. • Detail-oriented and organized. • Ability to multitask and prioritize effectively. • Positive and professional demeanor. • Experience with customer service software and tools (preferred). • Strong computer literacy skills. • Ability to learn new information quickly. • Commitment to providing excellent customer service. • HND or higher
Location: Accra

All C.V.s should be sent via:
indicating the position as the subject of the e- mail.
Closing Date: 22 October, 2025