Customer Care Specialist and be at the heart of driving customer satisfaction and growth in Kenya. This isn’t just a support role – it’s your opportunity to work directly with our dealers, distributors, and global teams, solving challenges, building strong relationships, and ensuring customers experience the very best of Kärcher. If you’re ambitious, detail-oriented, and ready to grow with a global brand, this is the role for you.

What You will Do


Be the go-to person for dealers and distributors across Kenya and East Africa.
Handle questions on product availability, pricing, orders, and deliveries with speed and professionalism.
Proactively update clients on orders and shipments, ensuring no surprises.
Manage after-sales queries, complaints, and returns alongside the service team.
Enter and track orders in SAP, ensuring accuracy in pricing, discounts, and terms.
Liaise with warehouses, clearing agents, and logistics teams to guarantee timely deliveries.
Prepare trade documents (invoices, packing lists, certificates, inspection requirements).
Keep customer and product data accurate and up to date.
Share customer feedback and market insights that shape sales strategies.


What We are Looking For


Degree / Diploma in Business Administration, Supply Chain, Sales, or a related field.
2–3 years’ experience in sales support, order management, or customer-facing roles.
Strong communication, problem-solving, and multitasking skills.
Proficiency in Microsoft Office; SAP experience is a plus.
A self-starter who is detail-oriented, ambitious, and thrives in fast-paced environments.
A team player who enjoys collaborating across sales, supply chain, and customer teams.