Key Duties and Responsibilities:

Oversee daily operations of the spa, the day to day operations of the center
To coordinate staff schedules, tracking and reporting of attendances and absences ,
To manage and strain staff , this includes onboarding of new staff, and ongoing trainings and sensitization of current staff , regular assessment of staff performances
To set and monitor targets for all team members
To handle customer enquiries, complaints  in line with the spa operation
To support management in coordinating special events and promotions, contribute to development and implementation of marketing strategies
To maintain a thorough client database and work closely with the front desk to coordinate bookings in effective manner
To implement company policy and procedures throughout the staff
To attend events and meeting on behalf of management where necessary
To actively promote the spa in the market by supporting managements business development plans
To review weekly and monthly reports provided by staff and report all findings to management
Build and Maintain Client Relationships: Establish strong relationships with clients to understand their needs and provide tailored solutions.
To professionally represent the company in the field in any capacity instructed by management, and not disclosing information of the organisation.
Shift Scheduling: Prepare and manage staff schedules to ensure adequate coverage during peak and off-peak hours.
Guest Interaction: Ensure that guests are welcomed warmly and feel comfortable throughout their spa experience.
Personalized Service: Ensure that each guest’s experience is personalized, ensuring a high level of attention to detail.
Inventory Control: Monitor and maintain spa products and supplies (e.g., oils, lotions, and towels), ensuring they are stocked and ordering replacements as needed.
Ambiance Management: Oversee the ambiance of the spa, including lighting, music, temperature, and cleanliness, to maintain a relaxing atmosphere for guests.
Quality Control: Ensure that each service is delivered to the highest standards and that guest satisfaction is consistently high.
Spa Protocols: Ensure that all spa protocols, from guest consultation to treatment procedures, are followed correctly by all staff members.
To Carry out any other duties assigned to you by management